FAQ's

FAQ’S

What is the cost of shipping to my address?

The cost of shipping is calculated at the checkout before any form of payment is taken. Shipping costs are determined by the volumetric size of your order and your delivery address.

What delivery service do you use?

For small – medium sized orders we use PBT couriers. For larger furniture and oversized deliveries, we use Titus transport.

How can I track my order?

Once your order has been dispatched from our warehouse you will receive an email. For small – medium sized orders you will receive your PBT tracking number. For larger furniture and oversized orders, you will receive a Titus tracking number.

Unfortunately, Titus transport do not offer a customer facing tracking service, this is how they are able to offer great freight costs, which we pass on to you! If you are querying where abouts of your Titus sent order please email customercare@interiorwarehouse.co.nz and quote the Titus number you were sent.

I have a problem with my order. What do I do?

Please email customercare@interiorwarehouse.co.nz with a detailed description of what has occurred. All emails will be answered during our opening hours. We endeavor to answer any enquiries within 2 business days.

I have changed my mind. What should I do?

We hope you are happy with your purchases however in the case you are not and do wish to return your purchase please email customercare@interiorwarehouse.co.nz with a brief explanation why within 7 days of delivery.

The returned goods must be received in an unused condition and in their original packaging. A credit note will then be issued to your account less freight charges we incurred in delivering your order, plus a 15% administration fee.

The product I purchased online is not available. Will I receive a full refund?

Occasionally products Interior Warehouse offer cannot not be supplied as online product availability changes daily. Should this happen, we will notify you via email and refund any charges for the items not supplied as soon as possible to a nominated bank account.

Can I click and collect my order from one of your stores?

Click and collect is only available in our two Auckland stores. This is welcomed during our hours of operation and outside these by prior arrangement. If you wish to click and collect, select this along with the store you would like to collect your order from at the checkout. You will be notified via email or phone when your item is ready for collection.